The following is the cancellation policy for the Grand Lucayan Beach Resort.
All bookings require a one night non-refundable deposit at the time of booking
If cancelled, this fee is non-refundable with the exception of an illness with a doctor’s note, cancellation of flight officially by the airline, or a government/immigration matter
If entire booking is cancelled within 7 days of confirmed arrival date, the entire stay will be charged for room and tax at confirmed rate
Reservations not cancelled are considered a NO SHOW the entire room and tax penalty will be applied for all nights confirmed
December 26, 2017 – January 1, 2018 the full room and government tax payment is required at the time of booking. Guest must cancel 7 days prior to arrival date or the following penalties will apply:
Forfeit one (1) night for bookings cancelled 7 days PRIOR to arrival date
Forfeits entire room stay if cancelled inside of the 7 day period
Please note if a guest wishes to depart early there will be no refund on the remaining nights with the exception of a Hurricane (not a Tropical Depression) or national disaster.
Hurricane Policy In the event of a hurricane on Grand Bahama Island, Grand Lucayan Resort will assist in rebooking guest future stays or cancellations without penalty. If unable to leave island due to closure of the airport(s), a guaranteed distressed traveler room rate and applicable taxes will be applied for guests paying on their own account. If guests are prepaid through a third party, guests are covered for distressed stay. This policy is applicable to transient and group reservations as stipulated in their contracts. The stipulations that apply are as follows:
Cancellation and no-show fees will be waived for the period that Grand Bahama Island is under a Hurricane Warning and/or a Hurricane Watch. (*not a Tropical depression or warning)
Guests holding confirmed and full deposited reservations within the non-refundable window that are unable to travel to the resort due to closing of Freeport International Airport (FPO) or The Grand Lucayan Resort will be given the option for a full refund (to the method of payment) OR a one room category upgrade on their next visit to the resort within one calendar year.
Reservations for comparable accommodations will be made on a space available basis and blackout dates may apply.
Any commission owed to travel agents will be paid on the stay interrupted by the hurricane as long as revenue is generated and received by the resort.
Other expenses including but not limited to airfare, food and beverage, or catered services are not included or covered by this guarantee, unless you are an all-inclusive guest in which case food and beverage and room inclusions will apply per reservation details.
In House guests will not be penalized for an early departure in the event of a hurricane.
Any unused portion of a deposit for an in –house guest will be refunded in the event of a hurricane.
Grand Bahama Island must be placed under a Hurricane Watch or Hurricane Warning by the National Hurricane Center for the Hurricane Guarantee Policy to be in effect. A hurricane is defined/validated by the national hurricane center only-typically a tropical cyclone in which the maximum sustained surface wind is 74 mph to 64 knots or greater.
TAXES AND FEES FOR NON-ALL INCLUSIVE STAYS
Room tax 7.5%, Resort levy 8% + VAT tax per night, $8 service charge per person per night; $10.75 resort fee per person per night for occupants 13 and older; $10.75 energy surcharge fee per room, per night. Also, additional fee per person in a room is $30.00 + taxes and fees.
CHECK IN REQUIREMENT’S
Must be 21+ years old
$100 security deposit (cash or credit card)
Valid credit card
One night non refundable at time of booking, if cancelled within 7 days full penalty. Full penalty of room and tax, if guest is staying two nights, two night room and tax will be charged.
CHILDREN’S POLICY – LIGHTHOUSE POINTE
Rates for children staying in room with parents: 0-4 years old stay and eat free; 5-12 years old pay 50% off rack rate per person double occupancy rate based on season; 13+ years old pay additional person rate, per night
Children policy – Lighthouse Pointe European Plan (non-all-inclusive stays)
Children 12 and younger stay for free in the room and do not pay any taxes or fees when parents and children are staying on an European Plan booking.